Politique de remboursement

At Genuwine Cellars Reserve, we pride ourselves on crafting custom-built and engineered products tailored to your specific needs.

Returns are accepted within 30 days of delivery for items that arrive defective or incorrect. Contact our team within that window with photos showing the defect or error. Once confirmed, we accept the return and cover the full cost — you pay nothing for return shipping or restocking.

Because most of our products are custom-built to order, all other sales are final. Items are not eligible for return for reasons other than a confirmed defect or incorrect shipment.

Our warranty does not cover damages caused by user neglect, misuse and/or misapplication. All of our products are intended for interior use only. Genuwine Cellars cannot be held responsible for any fading or discoloration of millwork caused by exposure to sunlight and/or the use of household chemicals such as ammonia or bleach.

Due to the handcrafted nature of our products, some color variation is normal from piece to piece, as some wood species contain unique characteristics and natural highlights.

This warranty does not, in any manner, extend to products that are not produced, by Genuwine Cellars. This includes but is not limited to wine cellar cooling units.