Refund policy

At Genuwine Cellars Reserve, we pride ourselves on crafting custom-built and engineered products tailored to your specific needs. Due to the bespoke nature of our offerings, all sales are final, and our products are not eligible for returns.

We stand firmly behind the quality of our work. Should you ever encounter any issues or concerns with your purchase, we are committed to addressing them with you. 

If you are concerned that you have received a defective or incorrect item, please contact us within 5 business days of receiving your order.

Our warranty does not cover damages caused by user neglect, misuse and/or misapplication. All of our products are intended for interior use only. Genuwine Cellars cannot be held responsible for any fading or discoloration of millwork caused by exposure to sunlight and/or the use of household chemicals such as ammonia or bleach. 

Due to the handcrafted nature of our products, some color variation is normal from piece to piece, as some wood species contain unique characteristics and natural highlights.  

This warranty does not, in any manner, extend to products that are not produced, by Genuwine Cellars. This includes but is not limited to wine cellar cooling units.